Terms and Conditions

Acceptance of Terms

The web pages available at Promisehub.com/xxx and all linked pages (“Site”), are brought to you by MyMalls.com, owned by Global Malls Access Ltd., 49 Fitzwilliam Square, Dublin 2, D02N578 Ireland and is accessed by you under the Terms of Use described below (“Terms”).

Please read these Terms of Use carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy Policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site. Activation of the Member’s account or use of services provided by MyMalls (hereinafter “MyMalls.com”) will represent the Member’s acceptance of this agreement (hereinafter “Agreement”), as set forth in the following Terms of Use, and the Member’s authorization for MyMalls.com to charge the Member’s credit card for all future charges.

MyMalls.com reserves the right, at its sole discretion, to change, modify, or otherwise alter these Terms of Use. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the Terms of Use of this Agreement. MyMalls.com prohibits any illegal activity by its Members. Any charges incurred, legal or otherwise, by MyMalls.com in connection with the enforcement of the law against a Member or a potential Member will be the financial responsibility of the Member or the potential Member. See Indemnification section below for further details.

Governing Law

This Agreement shall be governed in all respects by the laws of Ireland. Each of the parties irrevocably consents to the exclusive personal jurisdiction courts located in Ireland, as applicable, for any matter arising out of or relating to this Agreement.

Description of Services

MyMalls.com’s services consist of receiving the Member’s merchandise, which will be sorted, packed, and shipped to the Member’s specified local recipient and address.

Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of MyMalls.com. MyMalls.com reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice. MyMalls.com may also impose limits on certain features and Services or restrict your access to parts of or all of the Site and the Services without notice or liability. The Site should not be used or relied upon for storage of your photographs and images and you are directed to retain your own copies of all content posted on the Site.


As a condition to using Services, you are required to open an account with MyMalls.com and select a password, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your MyMalls.com account. Services are available only to individuals who are at least 18 years old.

Premium Membership

Membership starts the day the Member’s application is received by MyMalls.com. MyMalls.com cannot send any shipments until all required documentation is received.

If a Member’s account charges become delinquent for more than 150 days, MyMalls.com may, at its sole discretion, cancel the Member’s membership, process all packages by discarding all packages and / or mail. The Member forfeits all claims to items abandoned in his/her suite number once the membership is cancelled.

Annual memberships are automatically renewed unless the Member advises MyMalls.com in writing that he/she wishes not to renew his/her membership.

Either party may cancel the Membership Agreement with written notice by email to [email protected]

Package Handling

All packages received by MyMalls.com will be opened by representatives of the company. Members are responsible for all import obligations in the country to which all packages will be shipped.

The Member authorises MyMalls.com to charge the payment method on his/her account for all services and/or account activity with MyMalls.com. Such charges may include but are not limited to membership dues, shipping and handling charges, storage charges, late charges, and any optional services. Failure to provide payment for services rendered at the time of service may result in late charges, stop shipment charges, suspension of service, cancellation of membership, and involuntary return or the discarding of any remaining merchandise.

Shipping charges are based on weight, although dimensional charges may be used for bulky, lightweight packages.

MyMalls.com will allow active Members to store their merchandise for up to 60 days at no charge. After this period MyMalls.com may remove the merchandise from its warehouse at the discretion of MyMalls.

Prohibited or restricted merchandise is not storable and will be rejected, destroyed, or provided to government officials.

MyMalls.com will have the option of returning all packages/mail to the sender(s) and/or of discarding the items for any reason.

Each package received by MyMalls.com with an incomplete, incorrect, or old address that can be associated with a Member will be assessed a USD 5 charge. Members should ensure that all merchants and sellers ship all packages with the complete and accurate address, including the Member’s unique suite number. All packages received with incomplete, incorrect, or old addresses that cannot be associated with a Member will be discarded if the member can not show it belongs to him or her.


Insurance costs for shipments of merchandise is based on the declared value:

Up to 100 $US, insurance is automatically included, for free.
Between 101 $US and 1,000 $US, insurance is optional, and charged at a cost of 2.5% of the declared value.
Above 1,000 $US, insurance is required, and charged at a cost of 2.5% of the declared value.
The insured value is subject to the terms and conditions of the particular carrier’s airway bill(s). All claims are reviewed individually and any claim payment will be based on the declared value.

Insurance does not cover/include:

All conditions of MyMalls' third-party insurance provider and its relevant policies pass-through in applicability to MyMalls customers. For details of those conditions, please contact our support team.

MyMalls.com shall not be liable for any handling of carriers. Claims for lost or damaged merchandise must be filed within the published time limits of the particular carrier. Claims are considered filed when a fully completed claim form, photograph(s), and supporting documentation, including receipts, are received by MyMalls.com. Claims are reviewed individually and the review process will take a minimum of six (6) weeks. Specific commodities, including televisions, computers, electronics, jewellery, figurines, furniture and lighting have limits of liability in case of loss or damage regardless of the declared value or insurance costs paid. Any liability for damage or loss caused after delivery to MyMalls.com is limited to the lesser of either the declared value, proof of purchase price, or the specific commodity liability limit. No liability will be assumed by MyMalls.com for damage or loss caused to any items before delivery to MyMalls.com or caused to merchandise prepackaged by manufacturer. Failure to file a completed claim within the carrier time limit will invalidate the claim.

Limitation of Liability

You agree that MyMalls.com entire liability, and your exclusive remedy, with respect to any services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such service(s). MyMalls.com shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services or for the cost of procurement of substitute services. Packages will be shipped from the MyMalls.com Miami address to Members address by MyMalls.com partner DHL. MyMalls.com shall not be liable for any handling of DHL. “DHL” means any member of the DHL Express Network. For more information please consult DHL’s Terms and Conditions.


MyMalls.com shall not be liable for any handling of third parties. For further information concerning promotions please consult relevant third party.


The trademarks, names, logos and service marks (collectively “trademarks”) displayed on the Promisehub.com/xxx and MyMalls.com websites are registered and unregistered trademarks of the website owner or the respective store owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of the author. It is strictly forbidden to (attempt) scrape any data from the MyMalls.com website. Scraping is considered trespass and/or theft.


The Services may provide, or third parties may provide, links to other World Wide Web sites or resources. Because MyMalls.com has no control over such sites and resources, you acknowledge and agree that MyMalls.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that MyMalls.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Referral Program

By sharing your MyMalls referral link, you agree to our terms of use below.